Pathetic Service
<p>i called in to your Nedbank call centre and asked the agent how much i need to pay on my credit card. The person gave me two wrong amounts, and he kept saying i am sorry sir. Is this staff member not trained properley to handle queries. This makes me think if the staff members at Nedbank is trained correctly. This is totally pathetic service received. Please rectify this and train your staff the correct way </p>
Dear Riccardo
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Riccardo
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Account number ********** ********** 34
Account number ********** ********** 34
An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
Thankyou!
Thankyou!