Pathetic Service

<p>I opened two savings accounts for my children, i am supposed to get sms's for them as they are under age. They tried to draw funds but the cards get swalloed by the maching due to the card being a non chip card. I have had no notification at all with regards to them needing new cards. I go to the branch to get a new card and was advised that they will not get charged as it is a replacement card, but my kids try draw money...and what is the problem they got charged...the one card twice...go to the branch no they cannot refund i have to log a call...log a call (now this is 2 weeks) no response...call again...no they cannot help the branch has to refund the card fee...what the hell...it DOES NOT take 2 WEEKS to refund a client a card fee...i have just been to the branch...this is the 3rd time now...no they have to log a call and its going to take another 5 to 7 day....NO ITS NOT.....I WANT THIS MONEY REFUNDED TODAY!!!!!!!!!!!!!!!!!!!!!!</p> <p>and i WILL be closing these accounts because if this is the service then i dont know.</p> <p>I have the ref numbers: ********** there should be R200 returned & ********** and R200 returned as there was a R100 taken off on the 7March...my son did not draw money.</p> <p>My cell is ********** or **********