RS
Ruan S

1 reviews | Active since Jul 2013

25 Feb 2017, 09:26

Pathetic service

<p>I app**** for a personal loan with nedbank where the first time they declined me telling me I am self employed that is not the fact the company I now work for as a general manager I was 1 of the founding members but sold that company and now work for such company and earn a salary as per my bankstatements and payslip. I have submitted documents from my company aswell and the bookkeeper stating that and proving that, which was also requested by you where I waited another 5 days for an outcome which was eventually declined again for the same reason. If you do not understand the picture I am more than willing to sit around the table and draw you pictures so that your people can get an understanding. If this is not resolved I wil be moving all my acounts to 1 of the better banks.</p>

0
Replies (4)
RS
Ruan S's update27 Feb 2017, 10:06
Reviewer Update

No one has contacted me as of yet. Overpromise and under deliver.

Nedbank
Nedbank's reply27 Feb 2017, 10:18
Official

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

Nedbank
Nedbank's reply27 Feb 2017, 10:19
Official

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

RS
Ruan S's update27 Feb 2017, 14:06
Reviewer Update

Nedbank phones me and tells me the reason they cant help me is that according to ITC i am self employed. I phoned Transunion and Experian they could not get any evidence of such could you please explain this. I have the recording if you would like me to send you the prove. What is your next excuse?