Pathetic service

<p>I regret being with Nedbank for so many years because they do not valu loyalty.</p> <p>I tried to buy a house and my agent subitted docs with Nedbank. Nedbank declined me and gave me a stanbdard response letter which told me nothing much about why I was declined but was quick to tell me to come back should my circumstances change.</p> <p>A different institution approved me and I needed some cash for a deposit- again Nedbank refuses to assist because I took a loan in September 2016 hence I am not yet eligble. But funny enough, people who got loans in October and November 2016 have recently gotten top ups. What kind of business rule shuts other clinets out and glorifies others? </p> <p>Because I was given 7 days to gather the deposit and I only went to Nedbank a day before the deposit was due as I still trusted Nedbank- I could not apply because I am not 'eligible' and this was last week. The consultant said we can try a week later which was yesterday and still the system blocks him out because 'Not yet eligible'. </p> <p> </p> <p>They declined me for a Home Loan but another institution approved</p> <p>I needed a deposit and they subjected me to bureaucratic processes and systems to block me out and as a result I lost the house.</p> <p> </p> <p>Is this how Nedbank make things happen? Condemn me to renting and strip me of all opportunities to own a home through unjust internal systems and processes? </p> <p> </p> <p>In the beginning of December I logged a complaint and requested that a detailed decline letter be sent to me and not the standard response that was given to me as a decline letter. Even after Amanda Mathebula confirmed to have escalated this on ref CCM ********** to the Home Loan Credit division it seems Nedbank upholds its contempt and has afforded me not even a courtesy of an update on the investigation if any was launched. </p> <p> </p> <p>At this points, I am open to any offer from any bank that can give me the respect and transparency I deserve as a client. I am not demanding anything I am not paying for. All I want is someone to talk to me and not treat me like I do not pay for services. I might not be a millionairre and Nedbank has made me aware of this but I demand the service I was promissed!! </p> <p> </p>