Pathetic service

My Nedbank account has been put on hold as a result I can’t transact on this account. I called Nedbank and I was told I received a *****ulent amount , an amount I received from a tenant and I advised Nedbank on this.I was then transferred to the ***** department and was told Thelma is investigating my account , I called her and she said she has just received my Acc and will call me back, It has been 3 weeks no call and no feedback. I have been calling this bank almost everyday to try and resolve this but none of the unprofessional call centre agent have been able to assist me instead I’m being transferred from pillar to post.I have been to the branch and submitted my FICA documents,I want my money so I can move to another bank!!!