pathetic service

I have been trying for more than a week now to get a debit order set up for my bond account previously this account was in debt counselling not anymore i have paid this in cash last month and now whether i go into a branch or call in i get no joy does nedbank not understand i want to pay this bond. Why must i go from person to person for half an hour just to be told i cant be helped phone back.is this how a customer will be treated no service no assistance. .really pathetic and disappointing especially because i am trying to pay . yet once the account gets into arrears i will be treated like a ********.