Pathetic service

I have had numerous issues on my account. From incorrect debit orders to stop orders not going though and just ********** service in every single branc6h.<br> <br> I have had untold issues dealing with the call centre and I knew I was going to be away for a while so I signed a waiver in the Rondebosch branch so that I could have the branch manager sort out any queries I had while I was out of the country and update my information when I got to China as neither gmail nor my cellphone number would work here And I would only have the updated info after I got here.<br> <br> I emailed the bank manager requessing some info be updated and asked for him to unlock my internet banking as I had keyed in the password incorrectly.<br> <br> It took the manager 4 days to reply to me. I get told that there is no record of the waiver I signed. Knowing that Nedbank often does not follow through with requests I have made, I had requested a copy of the waiver the day I signed it. So I sent the copy. I got a reply saying that my copy is not signed by the bank so it is not valid. The waiver I signed in store is MIA. Again, inefficiancy!<br> <br> I will be reporting Nedbank to the Ombudsman on Friday if this is stil unreso