Pathetic service

My worst nightmare, my account was hacked in December 2024. I immediately informed Nedbank ***** department. My account was frozen and blocked. After 4 weeks no communication from ***** department accept the numerous times I was phoning them with an unsympathetic response I need to visit a branch. At branch level AFTER THE THIRD visit I got a normal card but no access to my profile. That after my salary was paid into my account. Needless to say nobody could help me gaining access to my account to enabled my to pay my personal accounts. What a struggle especially when theirs no Nedbank branch in my current town I'm working.