Pathetic Service

Who gave Nedbank Home-loan the right to change from communicating with my husband to me, why now suddenly I’m the one that receives calls and smses from you. At first when my husband ask your consultant told us that your system automatically changed that and she will update it back to my husband which I doubt she did as even now I’m the one that receive the communication, now yesterday when my husband calls regarding that he is told by your consultant that he must go and change that at the branch. Who the hell changed it? if now my husband have to go to que at the branch and stand in those long ques of yours during this Covid pandemic while we never went to the branch to change anything you are the one who did, why after so many Years suddenly your system decided to change from contacting my husband to contacting me? Who Pays for that Account ? Please fix this nonsense.