Pathetic Service

Today on the 22nd of September 2021 I went to Nedbank to ask for help with MobiMoney as I had forgotten my pin. The lady I spoke with on the entrance said she can not help I must phone 0800 number. I told her I have a problem with my phone she unfortunately we can't help tou with our phone as we no longer do that due to covid. I took the number got the phone and call that number. They assisted me on resetting my pin. I went to the atm outside tried to withdraw but the money did not come. I tried again it's said the voucher has already been used.Mind you I came in @10:30. I stood by the atm and called the 0800 number they said I must ask the consultant from inside to assist but I must stand by the atm until am sure that the money is not coming out. I called the security to call one of the staff members to assist. I stood there for 10 minutes and I went in... 2 Consultants were sitting cutting 0800 papers. I asked them to help the lady by the name Jody said they can't help I must phone or go to functoinals or something... Imagine I don't know where is functional she doesn't get up from the chair to help. I started changing my tone for help. I asked her to atleast get up and attend to me or come with me to the atm. She then got up and when we got to the atm she said the atm is working so there is nothing wrong. She headed inside, I followed and she said I must go to functoinals, I stood there and asked her where is functional she point ahead I then asked her if it's difficult to take me there. It's was almost an hour now and I have a client to meet at 12noon, my job now is at risk, manager is phoning in front of them. She then stopped to one of the tellers and asked her to call Cindy. While I was waiting for that Cindy the customer that was being assist by a lady called Nozipho was using their phone but they said to me they don't give customers a phone to call. Cindy came and this Jody explained the story on her own words saying that am screaming. Cindy took her hour too saying that they trying to retrieve the money. I explained to them that I have no money now and am suppose to be in Durban, Jody said I must go borrow 🙄is that the answer you should tell to a person that is frustrated with the job at risk and no money to move forward? I waited and waited fir Cindy and on my waiting I asked Nozipho to call Cindy I want to ask something, she said she is busy with your the phone, yes I understand that she is trying to help but I wanted to know what is happening while am waiting. Finally that Cindy came to me and told me that she is busy with the call centre. I told her that at work they giving hard time am going. She said I can go she will call me after she is done with the call I will get the sms and the money will be retrieved. Went back to work, got my warning for spending 2 hour out of work and not being able to attend training in Durban. When I check via MobiMoney there is no money. And I have not received a call yet instead I received a reference number and am stuck in town with no money and a written warning. Is this the standard of your customer service? Promises but no delivery. Can someone assist.