Pathetic service

To whom it may concern, How difficult is it to change my debit order details for my home loan monthly debit? Hours on line with the call centre to be sent from pillar to post, agents do not know what I am talking about and they work for a financial institution! Advised by the call centre that they can not assist and I must go to a Nedbank branch. Then I went to a Nedbank branch to be told my bank needs to do a debit switch, after I told them it is still my same bank, only a different account. I went to my bank and they confirmed that they will not be able to do this as the function is with Nedbank. So, how is it possible when I signed the debit order form THROUGH the call centre, you could send me the form to complete, and now everyone I spoke to is clueless. Really this is pathetic and unacceptable!!

I am taking this to HP and social media. C Jones