PATHETIC SERVICE

Why do I even bother because Nedbank will just ignore this like last time. You should be ashamed of your staff. When sitting in the bank for hours you play a video to pieces claiming that old and disabled people should be assisted first. Today my wife had to assist a 80 year old lady to the front and insisted she be helped after your staff member just rolled her eyes and walked away. Last week my wife had to stand for 4 hours in the queue to report our once again faulty chip on our card after we were assured that there is nothing wrong with it. We were embarrassed in makro when the card kept declining but luckily I had my Standard bank credit card with me who actually extended More credit then available. Thank you Standard bank. We were told card would be replaced without charge but R140 was taken off for it the very same day. My wife mentioned it today to the teller and she was informed The person that do the reversal will only be at work next Monday. Strange he was there when you took the money. O and the covid relieve loan you can s**** because there is a different excuse every week. God graced me with work to assist my family.