PATHETIC RUDE SERVICE

I called Nedbank and spoke to Nivesh from Recoveries, I required details from him that he obviously could not supply, not because of anything but the lack of understanding of my request. He was rude, argumentative, sarcastic and unhelpful. He could have referred me to the correct person/department but instead he advised that I called the recoveries department and that's all he deals with, and being that I work for a bank I should know this. At my bank, we are trained to take responsibility of any query, redirect and ensure the client gets feedback, so I do not identify with his type of work ettiquette. There are recordings that can support my complaint, i called him today 11/02/2016 at 9.15am, call ended at 9.57am. I am disgusted that a bank as big as Nedbank provides this type of service. I told NIvesh I'm going to complain about his service and asked Nivesh for his surname, he refused to provide it saying that at \Head Office\" they are not required to provide their surnames. The details I need are very important to clear up a discrepancy that would tarnish my credit record. I am now frustrated and lost faith in Nedbank's service. "