Pathetic response since 2015!

I have been granted a home loan from nedbank. However, they have extremely unhelpful in assisting me with answers as to why interim interest is being deducted from my account even after final payment has been signed in addition, when I ask for further information regarding the switching of the debit order account no one seems to know what is going on. As a client with nedbank since 2008 I am absolutely appalled at their pathetic service. <br> <br> I have been fighting with them since April 2015!!!!<br> <br> How their building inspectors even passed the development is of dire concern!<br> <br>