Pathetic Response

I was INVITED by Nedbank to apply for a credit card via email, TWICE! So on 13 August 15 I app**** and submitted my documentation. I have called the contact number twice and there is just no feedback as to why I have not heard anything. This morning I am told that the application was put on hold because 'they' tried to contact me. Maybe if you use the number I supp**** you with you would reach me. Also, if you left a message maybe I would know that you were looking for me. I work, full time, and I cannot always take calls. In fact, I am the liaison person to Nedbank from a very large insurance company. Your non existing service is a shocker!