Pathetic & Poor Service!!

I have bad experience from nedbank . My homeloan debut order did not go off on the last day of the month as agreed with the bank. There were sufficient funds in the account and i was surprised why the debit order didn’t go off.

I called your call centre in morning on 2/11/2020 to enquire and i was told that there are no sufficient funds in my account which is not true. And i wash referred to my bank to enquire what was the problem. Then i called @CapitecBankSA to enquire if they received request from nedbank to debit my account and they confirmed there is no evidence of such request.

I resorted to make manual payment to ensure payment is done on time and avoid the account to be in arrears. The nedbank call centre agent assured me my account will not be marked as being in arrears as there’s 3 days grace period and as the bank they were still trying to debit my account.

Well surprise surprise this morning i wake to a letter informing me that my account is in arrears and the conduct of my account will be reported to credit bureau.