PATHETIC PATHETIC PATHETIC

Nedbank what are you doing?? First of all, you do not inform your clients that you have changed the T & c's of your "just save account" or "investment account" - in the account, to keep it open was a minimum of R50.00 , when I give notice I would like to withdraw my money I was informed I had to have a minimum of R500.00 in the account - Since when?? NO COMMUNICATION went out. When going into the bank to close the account due to frustration, an employee told me , the staff was not even informed about this, she too had the same account and also can not use her money now as it has to keep the account open.

I received smses asking where id like my soon to expire cards to go to, it states on the sms please reply, I reply twice on 2 different smses and no response was received or acknowledged that I have chosen a different branch .

I had to call in 24 June to ensure the cards are sent to the correct branch as I have moved and no longer live in that area, i was ensured the changes have been done. this was a 15 minute call. I HAVE JUST received an sms the cards have been delivered to the branch I requested it DID NOT go to. HOW DO I GET THOSE CARDS NOW????? if my cards expire and i can not draw money - how will Nedbank help me. 3 July and 43 minutes later they will now have to re-order the cards and resend them. the call center agent helped but you could hear they were not happy, not my problem - ORDER A NEW CARD AND GET IT TO THE RIGHT BRANCH