PATHETIC OVERALL SERVICE AND APP

I am unable to use my banking App, I need to visit a branch everytime I need to transact between my accounts and beneficiaries all because of my front camera is broken.Capitec was able to help with finger print, Nedbank is my primary acc but due to issues of convenience I must now move all my accounts to other bank as well as my salary I have been a client for over 20 years and it saddens me to have to start a new relationship