Pathetic NO service from Nedbank

I logged a claim with nedbank home insurance, online on their website on the 8th January 2021.I have getting the run around, until the 18th January 2021, I spoke to Sannah Molefe and Mlambo Phanuel, who has been sending me back and forward also since then. My claim still not finalised.The last claim I submitted was years ago, and this is the pathetic service I get from Nedbank Homeowners Insurance. Nedbank is truly a joke to deal with, their staff like Sannah Molefe and Mlambo Phanuel are very incompetant and unprofessional.Sad to think we are leaving something as important as insurance in the care of such unprofessional people.