SB
Schalk B

1 reviews | Active since Nov 2011

13 Jan 2017, 12:25

Pathetic Nedbank Service

<p>I was recently convinced to open a credit card at Nedbank how a regret this day.I have an outsanding balance of approx R500 for card fees etc that I need to pay.I went to the Bedford gardens branch to settle this balance due and was met by their pathetic incompetant staff at client services I was told I cant make a payment I must go to cashier and they also could not assist to set up a debit order.At the cashiers I was advised they dont accept cards only cash.Now this is a 3rd world bank operating at full speed.Nedbank if you want your account settled you can now come to me.Also ensure I get contacted by your customer services so that I can close this pathetic card I am done with Nedbank</p>

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Replies (2)
Nedbank
Nedbank's reply13 Jan 2017, 13:19
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

SB
Schalk B's update23 Jan 2017, 14:05
Reviewer Update

Thanks for solving my problem and cancelling this card.Unfortunately my experience in your Bedford branch still left a bad taste in my mouth and would not like to be a Nedbank client at all in future.