Pathetic Nedbank

Where does a person start. My wife had a call from "Nedbank card division " came up as such on her caller id. The consultant had all her info, card numbers, cvv numbers etc etc. Asked her if she wanted her benefits from greenbacks transferred as cash to her cheque acc, she said okay, sure, consultant sent a proper approve it message, she accepted...... next minute after the call Nedbank card division phoned her again, this time the proper division, asked her if she approved transactions at mtn, clicks etc, she said no, she didnt. She was de*****ed with a couple of thousand rand. Consultant still had the cheek to ask if she gave her online banking details to the person.... how stupid does he think my wife is....

Point 1, hackers had access to all her details, incl cvv numbers ( not disclosed by my wife) Point 2, they knew that number they phoned her on was linked to her online banking Point 3, they knew she had a balance in greenbacks that could be transferred to her cheque acc Point 4 , the hackers could send a proper approve it message to her phone, only Nedbank can supposedly do it, clearly not. Point 5, all this was done without my wife disclosing any sensitive info Point 6, they want her to pay for replacements cards.... really is it her fault ? I think not.

Now she is being told it will take a glorious 4 to 6 weeks before the case can be settled, but it might be earlier. Well, its not, she might be out of pocket she will be out of pocket... but they dont care.

If Nedbank does not waver the new card fees and doesnt sort this matter out in 2 weeks, we will move our bond, cheque accounts ,credit cards etc to another bank that actually cares about their customers.

Their system was so easily hacked, its scary, then they think its the customers thats wrong and handed out their details like flyers at a robot.... how stupid must one be. Nedbanks customer service and security to customers accounts doesnt excist.