Pathetic Nedbank

Nedbank is pathetic. Trying to sort out for 2 years now with POA. Cannot access statements, change pins, get OTP', yet monthly fees must be paid. Lost POA twice now daughter in Canada must have affidavids done at Embassy for all this ****. Totally ludicrous. Say POA is for 1 individual enquiry and need to redo everytime. POA was done at their recommendation more than 10 years ago and was fine. Now all of a sudden last few years this nonsense. Original documents must be couriered to SA from Embassy. Surely there are many SA with bank accounts living overseas and its your right as client to have access to it to see balances, fees etc without all this red tape. Spent hours and days there last few years and nothing done. DONT EVER USE NEDBANK THEY ARE PATHETIC AND SHOULD BE REPORTED TO OMBUDSMAN