Pathetic Nedback ***** Investigation.

in short my phone was ****** on 2 Fen 2025 in Strand. The ******* managed to get into my banking app and cleared my accounts. The case was reported at SAPS and at Durbanville Nedbank. Michael at the branch said he could not reverse the payments I need to contact the ***** dept. He then froze all my accounts and cut up my cards. I then reported the case to Nedbank ***** dept. After numerous attempts TO Monica Maposa *** I did not received any feedback on my case. Today 5 weeks later I got a sms saying case closed as there was no loss.

These guys took R33k out of my accounts how was there no loss. I doubt that this case was even investigated. I had confidence that they could reverse the payments and get my money back/. I was completely wrong.

Dear MR ANDRE NAGEL, with regards to case GFCFS-143548, please note that the matter has been finalised and based on the findings, The investigation was concluded as no loss incurred by client. For all follow ups please email ***. Kind Regards GFCFS Escalations Team

I am dissapointed in Nedbank on how this case was handled and want them to reopen it and get my money back. Main question : why could they not reverse the money and how can they say there was no loss ??????????