Pathetic Management Skills !!

A few weeks ago I discovered that I was being over charged on my chq account, we detected that the previous branch had given me the wrong package not suiting my financial needs thus resulting in be being over charged, I spoke to Quinton team leader who then assisted me and then in essence I got back roundabout R? 552.00 back. Now having said this I have been watching my account closely in terms of fees. However, when I did I made a purchase I received an sms with a certain balance the next morning on my internet I was short of almost R300.00. I Immediately called Nedbank Quiton was not available. A lady called Liezel Jacobs spoke to me in a very \common "manner I told her I was completely appalled by the manner in which she spoke to me. I requested that she call me back as I was at work and was about to do a video conference her reply\"" If you not gonna speak to me "