1 reviews | Active since Dec 2016

05 Dec 2016, 13:10

PATHETIC Mall @ Carnival

<p>After having spent atleast 3 hours in ques waiting to collect my business credit card, having been sent packing 3 previous times due to the INCOMPETENCE of the staff giving wrongful information and forcing you to spend hours in the wrong ques. I had finally confronted the so called "manager" on a previous occation to no avail.... Alass, I had no other choice but to come sit in the que again today.</p> <p> </p> <p>This so called "manager" clearly recognized me from the previous instance and immediately went in behind the counters and spoke to the staff behind the glass. Thusly.... All numbers leading up to mine have been called, and subsequent number.... I have deliberately been IGNORED!!! </p> <p> </p> <p>YOU REALLY HAVE TO WAKE UP!!!!</p> <p> </p> <p>WE'RE NOT ALL AS *********** AS YOU ASSUME.</p> <p> </p> <p>50 MINUTES THUS FAR.</p>

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Replies (1)
Nedbank
Nedbank's reply05 Dec 2016, 14:52
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team