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Ramadaan H

1 reviews | Active since Oct 2019

12 Oct 2019, 12:22

PATHETIC INVESTIGATIVE SERVICE (Prepaid Electricity)

On 7 Oct'19 I purchased prepaid electricity (R200) via Money App and I am yet to receive the voucher number. I've called the call centre and reported it and I was informed it will take abput 3-4 working days to investigate - it is the 12th and still "dololo".. They have this fancy app where you dial *120*001# and follow the prompts to have the electricity voucher number resent to you...trust me when I say that damn thing does not work. Today 12/10/2019, I tried it again (*120*001#) and guess what I'm still waiting. Ive got the reference number via SMS but not the electricity voucher number.. Strange, when I purchased electricity for R50 on the 7th, I received that voucher number. Making a customer to wait more than 24hours for you to conclude your investigation amounts to absolute poor unforgivable service.

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Replies (2)
RH
Ramadaan H's update16 Oct 2019, 10:38
Reviewer Update
Follow up on the abovementioned message re: the prepaid electricity purchased on 07/10/2019; I am yet to receive the voucher number. I called the Nedbank call centre yesterday (15/10/2019 @ 09:21am) and the agent apologized for the inconvenience, which is fine. However, he informed me that he will keep in contact and inform me what's happening after he has escalated the issue to his management team as the due date for investigation had elapsed - no communication from him nor his management team and I am yet to receive the R200 prepaid electricity voucher number.
I've done another *120*001# etc etc. (this morning) to receive the voucher number and all I receive is a SMS about Realtime notifications re: the R200 topup...no voucher number but the money has been deducted from my account. I AM DISAPPOINTED IN THE SERVICE...
RH
Ramadaan H's update28 Oct 2019, 12:11
Reviewer Update
I am absolutely disgusted by the service received from Nedbank. The prepaid electricity purchased via the Nedbank app has still not been received (ie. purchased on 07/10/2019 for R200 and today is 28/10/2019)...How long does it take to investigate? Perhaps Mike Brown (CEO) needs to know how pathetic his Nedbank investigators are. Your *120*001# definitely does not work efficiently and effectively...your agent calling and making promises is just another lie to keep the customer quiet and to pacify the situation. I AM ABSOLUTELY DISGUSTED & DISAPPOINTED by Nedbank's service. Please do not call me unless you have sent me my voucher number - I do not want hear any more lies and empty promises.