PATHETIC DISGUSTING SERVICE

I app**** for a Personal Loan last week and the lady who assisted me Kgaogelo Nchabeleng was very professional and helpful. We had an agreement in a recording that Nedbank will be settling my African Bank loan first and give me the remainder of the loan. To my surprise today African bank is telling me that no settlement was made, Nedbank paid the outstanding amount, and now there's R500 and something that I still owe them. I called Nedbank Call Centre and was told only loans Customer Service will be able to assist me. I was transferred to woman who kept me on hold for absolutely no reason and when she was tired to do that, she just blindly transferred the call back to the queu. A 2nd woman answer again I had to start the story from the beginning, she also put me on hold and did the same as the 1st woman. So i'm already irritated and these 2 ladies kept blindly transferring me to the whole Head Office so that I maybe get tired and hang up. If you value your Customers you would investigate who are those 2 rude Consultants I spoke to, cos soon they will cost you your clients. After being transferred from Department to Department, I spoke to the lady who was kind enough to try and assist and then asked the lady who was assisting me to apply for this loan to speak to me. Kgaogelo was busy on the call, so we agreed that she would call me back and she did. A guy by the name of Lufuno who works in Loan Settlements spoke to me and told me about how Nedbank settled the outstanding amount and when I asked him about the outstanding amount, he told me SORRY but there's nothing we can do. Well, I had an agreement with Nedbank to settle African bank and according to me, that agreement wasn't fulfilled. Therefore I believe I'm withing my right to involve LAW to resolve this. You will be hearing from my lawyer soon, with your pathetic service.