Pathetic **************** and incompetence

On Tuesday 25th May 2021 I did an instant payment from my Nedbank cheque account to my own FNB personal cheque account for an amount of R9105.00. The funds left my nedbank account but never reached my fnb account. I called nedbank contact centre at approximately 17:15pm and advised them of the situation. The agent I spoke to made me hold on forever until the call cut. I then called nedbank again on the 26th May 2021 in the morning and was told that I need to contact fnb and they need to trace the funds. I contacted fnb and was told that nedbank need to trave the funds. I have been sent back and forth between these 2 institutions' useless agents. I have sent the proof of payment to my banker and she tells me that there are no systems to release the funds quicker. I'm at my wits end with dealing with ******** and *********** people. I need assistance in locating my funds and getting it paid to me. I don't care who takes accountability...just do your damn job.