Pathetic customer service from Nedbank

After months of battling to get my money back from Nedbank, I thought I had finally seen the light at the end of the tunnel when a Client Services Resolution Manager from Client Experience contacted me and confirmed that my refund request had been submitted. That hope was short-lived. Three weeks have now passed and I have not heard a single word from her again—no update, no follow-up, nothing. This level of service is unacceptable. Being told that a refund has been submitted and then being completely ignored reflects extremely poor client service and a blatant lack of accountability. Nedbank’s service has been nothing short of pathetic throughout this entire process.