Pathetic customer service at Nedbank

My drama with Nedbank started on the 8 September. I was approved for a credit card,signed and sent back all the documents with Yanga from Sandton.I was told the entire process will take 2-3 days.I had to call in and ask what was going on and then was told my limit had been reduced and therefore I wasn’t informed.I was told to check on Friday,I went to the branch in Phoenix plaza and was greeted at the door by a lady Zodwa who assisted me.She then told me my application was not going anywhere so she needs to cancel it.To me it seems like she was just trying to sell a product so she can earn the commission. She then insisted an account of mine was in arrears and that my credit score was low even after I was already approved. I opened the Experian app,showed her all the accounts as closed and what my score was on the credit bureaus. Then the lady started screaming at me on the floor.I quietly walked away as I was so embarrassed.I went back to work and lodged a complaint and received a sms telling me Nedbank will get back to me within 21 working days to tend to the complaint. I received a message from Nedbank on Tuesday asking me for documents which I took to the Gateway branch and was assisted by Avinash.He submitted my documents and ensured they were uploaded.Today I received emails asking me for the same documents to be emailed again.I called the call centre to see what’s going on and spoke to Amy..I told her my problem and that I intend on closing my Nedbank account as the customer service is pathetic.She promised that Merissa Naidoo who is a manager,was in a meeting at that time will call me.A few hours have lapsed and after a few more calls Merissa Naidoo seems to busy to attend to the problem. I asked the agent if I was sure that I was calling the customer service department and she assured me I was at the right department. Merissa Naidoo was still too busy to speak to a client who had an issue!!!!