Pathetic customer service

I would like to share my undesirable experience which I encountered with the Southgate branch on two separate occasions.

On 25th April 2022, I visited the Southgate branch to transfer and open a new account from a savings to a cheque account. Before getting into the bank we queued outside for over 45 minutes and waited inside for about 30 minutes before being assisted.

When I finally got the customer services representative, Lorato from inquiries. I was very disappointed at her lack of customer service. Lorato was uninterested, she was very dismissive, did not even explain the Savvy cheque account to me, did not explain any process to me until I asked... I was there with her for 10 minutes and had I not asked her any questions... I would have been there for 5 minutes. She was just not helpful in any way...

I asked her about transferring my debit orders to the new account, she advised that this would interrupt the system seeing as my debit order date was the last day of the month and that I should rather action this on the banking app after the debit orders go off.... Interestingly enough the Glen Nedbank branch explained a completely different process...

The only thing Lorato was eager to advise me on is that I should consider collecting my card at a different branch because the Southgate Branch would be undergoing renovations soon... I left your branch very frustrated and even more confused.

I made more use of my app then actually being assisted by Lorato... I am all for self service, but it is very disappointing that when I choose to visit a Nedbank branch to at least get more information on an inquiry I may have, I do not receive this service....

On the 28th April I then decided to lay a telephonic complaint... Spoke to Babalwa from the same branch, she was just as uninterested...

I would like for these types of behaviours addressed.... The lack of professional demeanor and lack of customer service is really disappointing... I submitted a complaint to the ceo and received acknowledgement from Khumo Nokoane with reference number ***6 on the 4th May and I have still not been contacted since then... Nedbanks service has become appalling...