Pathetic Customer Service

I am absolutely disgusted with the level of service I am getting from Nedbank.

My account was upgraded to the Bundle account, however I was still being charged for all my accounts individually. I called and complained about it and was told I will get my card delivered to the Nedbank in Cornubia. It's almost 2 months later my card has not been delivered and the additional charges to my account have not been reversed.

I have been with Nedbank since 2005, 18 years later and the level of service is pathetic. I have all my accounts including my cheque account for my salary, personal loan, vehicle finance, credit card and overdraft facility and this is the level of service I get.

I am appalled by the way Nedbank treats it's long standing customers. All they focus on is acquiring new business but forget the customers that have been with them throughout the years.

I will definitely be shopping around to move my entire portfolio to another bank and I will also be taking my complaint along with all the emails that I have been sending Nedbank to the Ombudsman