PATHETIC CUSTOMER SERVICE

<p>It has been more than three weeks now. I have decided to join Nedbank as the branch is closer to where I am based. Everything went smooth until I app**** for a personal account, first I could not be set-up for internet banking because my documents were never sent to the fica department, the second week I got to the branch I received my cards but it could not be activated due to fica and I could not transfer my funds from standard bank to nedbank.</p> <p> </p> <p>The 3rd week i went back to the branch, everything was set-up as fica was done, I app**** for a credit card as the lady said I should have the same benefits as I have at standard bank on which I agreed. I received an SMS stating that I should send the latest 3 months payslips to capsuppdocs which I did.</p> <p> </p> <p>The day after I received another SMS stating the same?????? Ok fine, so the call my house and my Father answers the landline and spoke to someone whom says that the do not have my mobile number? ***! You send me SMS's but you do not have my Mobile number?!?!?!</p> <p>So this past week, week FOUR I went back to branch, they verified that the do have my number. Satisfied I leave the branch.</p> <p> </p> <p>This morning I wanted to transact on my internet banking only to be transferred for 22 minutes to various people whom are incapeable of resolving my banking problem???</p> <p> </p> <p>I later then realised that my business internet banking is working due to my mobile number being allocated to the account. I could not transact on my personal account due to no mobile number being captured, this was confirmed by the last person I spoke to when I queried it.</p> <p> </p> <p>Nedbank you need to firm up on your customer service and the people providing a service to your customers! Your service is pathetic!</p> <p> </p> <p>I was just told that I should go to a branch to have my number linked! FOR WHAT! I have been there 4 FOUR IV times. This is not a mistake on my side. Fix this problem on your side. </p> <p> </p> <p>I am a new client and have only transferred a small amount of funds from my standard bank acount to nedbank to ensure that everything is working as it should, what if I had to do immediate business transactions?</p> <p> </p> <p>Kindly rectify this on your side within 1 ONE business day, I will not be coming to the branch for this. If thsi does not happen and I come to the branch I will be withdrawing my funds and close my accounts with Nedbank.</p> <p> </p> <p> </p>