Pathetic Customer Service

Last Friday I was at Nedbank Gardens Center all I wanted was to get access to my MobiAccount that I recently created, I didn't get the funds and I thought I will be late for lunch so I left, on Monday the 8th July I called Nedbank Customer Services I was online for over 20 minutes without being assisted they transferred me to 3 different departments. I went to Gardens I request to have an account opened so as to transfer the funds fine that was done by Hazel who seemed so confused with the system and the system so long it took it about an hour to create the account she then tried to transfer the funds and called another lady and then a Manager to authorize (I told the manager my frustration and that I am not happy) I was told its done at this moment I am late for lunch , document printed has an incorrect contact details whereas she confirmed my current cellphone number. When I confirmed with her if the funds are now on my account only then she tells me another lady will assist me on the ATM- I am now very frustrated because I have to explain myself at work I am 30 minutes late it's almost half past one, the lady is nowhere to be found and then Hazel came outside to tell me that NO this transaction cannot be done on the ATM I now need to download the App otherwise she will create an Temp pin so that I could transfer the funds from an ATM she got the pin created - ATM out of service. What frustrated me the most is that I had to repeat myself, their slow system and the confused staff because they have a new system. All I am saying is that Nedbank is the worst bank and pathetic customer service ever. I left the bank after an hour with without my intended assistance I do not know what they mean by "Make things happen" I have not experience a thing from the bank's values I am disappointed, AXASPERATED and HURT