Pathetic Customer Service

Pathetic service from Nedgroup with regards to the maturing of a long term insurance policy. Been into the bank twice, provided all documentation. All the documentation were completed in May for a policy which was due to mature in June 2018.

Called the call centre twice and on the second call was promised that the funds would be reflected in the bank account at the end of the following day, all the authorizations and payments were made. To this day no such payment has been made, that was two weeks ago!

I then followed up with an email, I still have received no response after three weeks.

I then complained via the client feedback email address where the turnaround time is 24 hrs to respond to your complaint.

It has been a week and still no response. Funny story is that Nedbank received my email as they used my new work number to call and try and sell me a credit card!!

What absolutely pathetic service!

Will never do business with this institution!