rD
refiloe D
1 reviews | Active since May 2013
27 Jan 2018, 22:38
PATHETIC CUSTOMER SERVICE
I settled my loan account with your bank however it is proving to be impossible to get settlement letter. The matter was handed over to attorneys however I settled all the dues but it is proving to be another mission to get my name cleared on ITC. I am starting to think this is deliberate delays from both the bank and Hammond Pole Attorneys.
PLEASE BEWARE!!!
Helpful (0)
Replies (1)0
Replies (1)rD
refiloe D's updateReviewer Update
02 Feb 2018, 09:38The response from your team members was not so helpful, as I had to repeat myself regarding what is my query and was asked to provide evidence in the form of ITC report to show that my account is still not updated as settled, after doing all of that still no help. I called today the 02/02/2018 to follow up with the person who responded to my hello peter query and was told he is still working on it and he made follow. I then decided to call nedbank legal department AGAIN and then the letter was forwarded to me. Thank you for nothing!! In future I'll know better which bank I must do business with.
rD
refiloe D's update02 Feb 2018, 09:38
Reviewer Update
The response from your team members was not so helpful, as I had to repeat myself regarding what is my query and was asked to provide evidence in the form of ITC report to show that my account is still not updated as settled, after doing all of that still no help. I called today the 02/02/2018 to follow up with the person who responded to my hello peter query and was told he is still working on it and he made follow. I then decided to call nedbank legal department AGAIN and then the letter was forwarded to me. Thank you for nothing!! In future I'll know better which bank I must do business with.