Pathetic customer service!

Absolutely terrible service. It is 14:44 and I have been trying to get a statement on my account. Called the call centre twice and held on for a good amount of time. The statements sent via e-mail has still not been received. Then sent in total 3 e-mails to request, still no reply. Even bought data, downloaded the app and what do you know, the account I need a statement on is not linked so I cannot get a statement. Then I chat with a consultant on the app and the chat is closed stating that I was sorted. But not. What does it take to get a statement from Nedbank? Will visiting a branch even help?