PATHETIC CUSTOMER SERVICE

In mid July 2014, I acquired the PocketPOS from Nedbank. From 19 May 2015, I started experiencing problems with the machine in that my client's bank cards were continuously being rejected. This was repeatedly reported to the bank (I have records of all correspondence). Nobody had any an idea what the error code meant, neither did Nedbank send any technicians out to me to assess the machine.<br> <br> From 19 May to 8 July 2015, I was referred from one person to another In Nedbank without the matter being resolved. Correspondence was made with all staff at many levels including the 'area manager' who promised to personally intervene. This never happened as he merely 'passed the buck'. He was actually very dubious in that he deleted sections of my mails before forwarding them on. Correspondence was sent to Nedbank customer care and even the ombudsperson for banking. Even then there was no resolve. On 2 July 2015, I handed over the machine to Nedbank with a condition that I was to be reimbursed in full. <br> <br> I have since 8 July not received any further correspondence from Nedbank and I am still waiting for my reimbur*****t.