Pathetic Customer Service

Pathetic, pathetic service and arrogant people who works for Nesbank personal insurance service. I phoned the *** no to only request for a life insurance quote. I was transferred to five people, a Sbusiso, Sboniso, a receptionist eventually ending up in a call centre in uMhlanga. I have had to hold for ten minutes in the process, precious R 30 airtime gone to waste. Eventually i requested to speak to Sbusiso's supervisor Nomali, guess what even more pathetic, she does not even have the descency to come to the phone she passes the message on to this clueless Sbusiso's that I should go into a branch if I want insurance. What the ..... Is this ****a shop that these people are running here. I'm very disappointed, these are the times when one is really temped to abuse his position to get such people fired, then they all complain that media people are not objective. I'm fuming.