Pathetic customer service!!!!

Hi there,

I bought electricity using my Nedbank app just before 13h00 and I didn't get the voucher number. In then phoned your customer service and I got the most pathetic service ever. The person that I spoke to said he needed to log on a case to the back office and that would take 3 days. I then got so upset and told him to reverse the money as you were unable to render the service at the time when I needed it. I then made numerous calls and spoke to Phumelele who told me the same pathetic thing that I had to wait for 3 days for back office. I then asked to speak to supervisor whom I forgot her name and she said the delay is usually with the Municipality she then asked me to hold while she contacted the Municipality then I got the voucher number.

My point is why do you guys offer to render a service that you know you have no control over. Why did I have to demand that I be assisted then and there for your guys to act. Your service was beyond pathetic!!!!!