Pathetic Client Service After 21 days of waiting for nothing

My name is Joseph Noah, ***, I spoke to Melanie Govender from Nedbank, who is a Client Service Specialist regarding reversing 2 debit order for me. It was told that it would be done within 21 days. A few days ago, I received an email from a different person saying it can't be done. Also, I have escalated the matter to ***, who is a Director. Clearly I will advised to consumers not to bank with Nedbank as clearly there is a communication issue and cannot follow through a promise which was made. Client Service from Nedbank I would rate as a minus zero and below.