Pathetic CallCentre and Gezina, Montana and Brooklyn Branch Assistance

Good Day Nedbank

I am here to report pathetic service from your CallCentre.

I've been a loyal client for the past 32 years. I am seeing my financial advisor tonight and I will be pulling all my investments from Nedbank, my money is no longer good for you. 1) I called your Call Centre to apply for a Travel Card, and was directed to the Nedbank Gezina Branch. 2) So, I took time from work and went to Gezina Branch, where I was told they don't offer that service. By the way, your assistant staff at this Branch are rude and ignored me when asked to speak for an explanation, she just walk past me. While inside the Bank, I called your Call Centre again and was directed to the Montana Branch. 3) Arriving at Nedbank Montana, I was greeted and welcomed with equal pathetic service as from Gezina and your Call Centre. I was told there is no one that can assist me and that I should come back on Monday. 4) Arriving home, I called your Call Centre again asking for a Branch that deals with travel cards. I was told that I can go the Brooklyn Branch AND I was assured that there will be someone on Saturday to assist me. 5) Arriving at the Brooklyn Branch, again, the staff member at your reception doesn't know the meaning of customer service. He told me that there is no one to assist me and left me standing there without any explanation or apology. He then turned to his friend and ignored the customer standing in front of him.

It pains me to see how your service deteriorated over the years. Your staff are not trained, they are unable to provide the correct information, they have no customer care relationship. You are not worth my money.

Good Bye