Pathetic call wait times

Nedbank's service has always been poor but they have reached new lows as their customer service centre call wait times have exceeded 30 minutes. I am sick to death of companies using the excuse that "we are experiencing high call volumes, please be patient" because what it actually means is that a company is too greedy to employ the correct number of call centre agents. I have started to move my accounts away from Nedbank because I think a bank that makes me wait for over half an hour to answer my call is not a bank I want to bank with.