PATHETIC BUSINESS BANKING CUSTOMER SERVICES - EASILY *****ED!

My Business Account was *****ed on the 10th of April 2019, several transactions amounting to R50 000 rands in total was removed from my account - I noticed this within 10 minutes of the transactions and immediately contacting my Relationship Manager, who could not do anything about it as he mentioned and that I should call the call centre...

this was done, and the card "were blocked" according to the consultant who also said to me that I will receive a case number in 5 minutes, to which I am still waiting for this case number, I futher called back that night to request a case number or even a reference for the call logged and the consultant, whos name was giving to my Relationship manager, said that I should wait till 8am the following morning to get a case number and that NEDBANK does not issue out reference numbers for the call.

Two days later, I wake up to find more notifications of transactions going off my account, further being *****ed and this time the funds were not just reserved, it was removed totally from my account.

I have reported this matter to my Relationship Manager, I have emailed Nedbank Group Risk Reporting Line as well as laid a complaint on nedbanks website and called in to lay a complaint telephonically, all to which Nedbank is YET to acknowledge my requests or called back to let me know that they are working on recovering the ***** funds or even a courtesy call.

my entire business and lively hood is now at risk and Nedbank could care less, these are the people I entrust to keep my business alive yet they have no courtesy whats so ever.