Pathetic bank and their consultants

I’m so sick of Nedbank and its consultants. I received an sms about my credit card this afternoon even after I called to make an arrangement with them on Monday. The consultant told me to call again on the 7/8th to make adjustments. I called today after that sms I received that they called me to discuss my credit card and they couldn’t reach me. That time there’s no missed call or anything on my side. I called and their consultants kept taking me pillar to post, knowing very well that the collections department is closed. WHY DO THAT? I AM CALLING WITH MY AIRTIME AFTER A CARELESS THING ON THE BANKS SIDE. DONT your consultants know which number to transfer me to for consultants? 3 people did 3 different transfers till 5 when it closed. I DO NOT appreciate this Nedbank AT ALL