Pathetic attempt to give feedback

On Tuesday the 3rd of April, 2018, I walked in Nedbank Centurion Lifestyle. I wanted to open an overdraft with my current Nedbank account, which is a Savy Plus. I had not waited more than 5 minutes to be assisted by a banker by the name of Chrisen (Excuse my spelling). He took all of my details and the overdraft was approved on the computer. He told me I should have my overdraft by the end of the week (Friday)

The next week tuesday, 10th of April, I phoned the bank to follow up because I had not received my overdraft. Apparently there was a delay in the system. Chrisen then told me he will phone me back as soon as he has an update.

(Keep in mind, I haven't heard a thing from Nedbank)

I phoned them again on the following Tuesday, the 17th of April. Chrisen seemed like he had forgotten about the whole thing, he said he hadn't received anything from the credit/overdraft department, so he said he was going to log a claim and see what the story was. He said he would phone me back later that day.

Friday, 20th of April which is today. I decided to speak to the branch manager instead of Chrisen and tell him the story. I didn't catch the branch managers name 100%, but if I recall, his name is Niran. He said he would phone me in a few minutes time to give me feedback. I told Niran I hadn't been contacted at all in the past 3 weeks for my overdraft. He did sound a bit concerned and told me that the turn around time should be 2-3 days. More like 2-3 weeks...

I couldn't tell who phoned me back, either Chrisen or Niran. Apparently my overdraft was actually declined by the credit/overdraft department because I have no debt. Understandable. I then told him to just cancel the whole thing.

I have been waiting to here from Nedbank for 3 WEEKS just to find out, nothing has happened with a supposed 2-3 day turnaround time. Ive been with Nedbank for almost 4 years and this is the worst service anyone could ask for. I am now going to a different bank. Absolutely shocking service.