PATHETIC, APP, SERVIVE & CLIENT SERVICE!!

We joined our mom on app with investment. She is 93!! For past 3 years we could not get app to work!! We went to Key West Nedbank, still nobody could help!!

Today, I her son, tried to log into app. After 3 hours we could not get her face recognised. Then it asks for CARD NR & PIN. WHAT CARD NUMBER & PIN???

THIS IS RIDICULOUS!!

WE WERE ALSO TOLD THAT SHE COULD WITDRAW THE MONEY ANYTIME. TODAY THE BRANCH TOLD US THAT THE MONEY IS FIXED FOR ANOTHER 2 YEARS?! AND THERE WILL BE PENALTY!!

WE WANT TO GET HER MONEY OUT OF NEDBANK! THIS APP IS PATHETIC!! AND WE MUST PHONE, WRITE & WASTE OUR TIME TO GO INTO THE BANK ALL THE TIME WITH NO RESULTS!!

SHE IS 93!

WE ARE FED UP WITH NEDBANK.

MY MOM REQUESTS TO HAVE HER MONEYS TAKEN OUT WITHOUT PENALTY.

THE TOP MANAGER & CEO MUST PHONE ME.

HER ID: *** 086 CELL: ***

HER SON : HENNIE NEL ***

DAUGHTER: ANSIE VERMEULEN ***

PHONE ME URGENT! ***