SM
Smith M
1 reviews | Active since Aug 2019
07 Oct 2019, 14:35
PATHETIC APP, PATHETIC ONLINE BANKING!!!
You know I really regret why I changed banks from CAPITEC to Nedbank. Really!! I have to contact you guys almost every week on different things! First online banking was down, the other time I buy prepaid Electricity and not get the token via sms. Just where I think I have seen it all, my prepaid and send-imali limits are set to R1 and I cannot increase them. I am told I need to go to the branch! Who reduced the limits in the first place that I now have to take off work to go to a branch! Really I have never been with such a pathetic bank and I am going to switch back to CAPITEC where I never had such useless headaches! The least said about your app the better!!!
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Replies (2)SM
Smith M's updateReviewer Update
09 Oct 2019, 11:09And then I went to the branch because my LIMITS where not set! Taking off from work only to get there and find the ****aney mall branch offline!!! WHAT SORT OF USELESS BANK IS THIS! I am changing back to CAPITEC, don't even know why I left such a well advanced bank!
With your adverti*****ts, Nedbank is the most amazing thing that has ever happened to earth until someone really banks with you. Immediate payment of +R40 and with CAPITEC it has accually been reduced from R10-R8. Then +R160 to replace a bank card.
I am also starting to wonder if you train your staff adequately because they also sound clueless most of the time.
With your adverti*****ts, Nedbank is the most amazing thing that has ever happened to earth until someone really banks with you. Immediate payment of +R40 and with CAPITEC it has accually been reduced from R10-R8. Then +R160 to replace a bank card.
I am also starting to wonder if you train your staff adequately because they also sound clueless most of the time.
SM
Smith M's update09 Oct 2019, 11:09
Reviewer Update
And then I went to the branch because my LIMITS where not set! Taking off from work only to get there and find the ****aney mall branch offline!!! WHAT SORT OF USELESS BANK IS THIS! I am changing back to CAPITEC, don't even know why I left such a well advanced bank!
With your adverti*****ts, Nedbank is the most amazing thing that has ever happened to earth until someone really banks with you. Immediate payment of +R40 and with CAPITEC it has accually been reduced from R10-R8. Then +R160 to replace a bank card.
I am also starting to wonder if you train your staff adequately because they also sound clueless most of the time.
With your adverti*****ts, Nedbank is the most amazing thing that has ever happened to earth until someone really banks with you. Immediate payment of +R40 and with CAPITEC it has accually been reduced from R10-R8. Then +R160 to replace a bank card.
I am also starting to wonder if you train your staff adequately because they also sound clueless most of the time.
SM
Smith M's updateReviewer Update
15 Oct 2019, 12:27From: Smith Mbele
Sent: Tuesday, 15 October 2019 10:20 AM
To: Tuge, I. (Itumeleng)
Subject: Re: SENT: Query - Nedbank Money Feedback - SMITH MBELE
Hi
You know this is just the response I have been expecting!
Useless Bank, expensive useless service and the least spoken about the useless money App the better!
And just where I thought I have seen it all, instead of you assisting with a simple query you send me a response that I must call your useless contact center!
Mxm!
_____________________________________________From: Tuge, I. (Itumeleng)
Sent: Monday, 14 October 2019 2:30 PM
To:
Subject: SENT: Query - Nedbank Money Feedback - SMITH MBELE Good day Thank you for your email. We note that you have requested assistance with a general service request and in order to obtain a speedy solution, please contact our Contact Centre on ***OR *** You are welcome to contact us should you experience any service delays. Please ensure that you provide us with a reference number. We apologise for any inconvenience caused on behalf of Nedbank Kind Regards,Client Service Support._____________________________________________
From: *** <***>
Sent: Sunday, 13 October 2019 08:18
To: Client Feedback <***>
Subject: Query - Nedbank Money Feedback - SMITH MBELE : Itumeleng Tuge SMITH MBELE has sent feedback.
User has provided the following feedback:
Type: Complaint
Feedback: Why can't i increase my prepaid limits? This app is just a piece of ****
Sent: Tuesday, 15 October 2019 10:20 AM
To: Tuge, I. (Itumeleng)
Subject: Re: SENT: Query - Nedbank Money Feedback - SMITH MBELE
Hi
You know this is just the response I have been expecting!
Useless Bank, expensive useless service and the least spoken about the useless money App the better!
And just where I thought I have seen it all, instead of you assisting with a simple query you send me a response that I must call your useless contact center!
Mxm!
_____________________________________________From: Tuge, I. (Itumeleng)
Sent: Monday, 14 October 2019 2:30 PM
To:
Subject: SENT: Query - Nedbank Money Feedback - SMITH MBELE Good day Thank you for your email. We note that you have requested assistance with a general service request and in order to obtain a speedy solution, please contact our Contact Centre on ***OR *** You are welcome to contact us should you experience any service delays. Please ensure that you provide us with a reference number. We apologise for any inconvenience caused on behalf of Nedbank Kind Regards,Client Service Support._____________________________________________
From: *** <***>
Sent: Sunday, 13 October 2019 08:18
To: Client Feedback <***>
Subject: Query - Nedbank Money Feedback - SMITH MBELE : Itumeleng Tuge SMITH MBELE has sent feedback.
User has provided the following feedback:
Type: Complaint
Feedback: Why can't i increase my prepaid limits? This app is just a piece of ****
SM
Smith M's update15 Oct 2019, 12:27
Reviewer Update
From: Smith Mbele
Sent: Tuesday, 15 October 2019 10:20 AM
To: Tuge, I. (Itumeleng)
Subject: Re: SENT: Query - Nedbank Money Feedback - SMITH MBELE
Hi
You know this is just the response I have been expecting!
Useless Bank, expensive useless service and the least spoken about the useless money App the better!
And just where I thought I have seen it all, instead of you assisting with a simple query you send me a response that I must call your useless contact center!
Mxm!
_____________________________________________From: Tuge, I. (Itumeleng)
Sent: Monday, 14 October 2019 2:30 PM
To:
Subject: SENT: Query - Nedbank Money Feedback - SMITH MBELE Good day Thank you for your email. We note that you have requested assistance with a general service request and in order to obtain a speedy solution, please contact our Contact Centre on ***OR *** You are welcome to contact us should you experience any service delays. Please ensure that you provide us with a reference number. We apologise for any inconvenience caused on behalf of Nedbank Kind Regards,Client Service Support._____________________________________________
From: *** <***>
Sent: Sunday, 13 October 2019 08:18
To: Client Feedback <***>
Subject: Query - Nedbank Money Feedback - SMITH MBELE : Itumeleng Tuge SMITH MBELE has sent feedback.
User has provided the following feedback:
Type: Complaint
Feedback: Why can't i increase my prepaid limits? This app is just a piece of ****
Sent: Tuesday, 15 October 2019 10:20 AM
To: Tuge, I. (Itumeleng)
Subject: Re: SENT: Query - Nedbank Money Feedback - SMITH MBELE
Hi
You know this is just the response I have been expecting!
Useless Bank, expensive useless service and the least spoken about the useless money App the better!
And just where I thought I have seen it all, instead of you assisting with a simple query you send me a response that I must call your useless contact center!
Mxm!
_____________________________________________From: Tuge, I. (Itumeleng)
Sent: Monday, 14 October 2019 2:30 PM
To:
Subject: SENT: Query - Nedbank Money Feedback - SMITH MBELE Good day Thank you for your email. We note that you have requested assistance with a general service request and in order to obtain a speedy solution, please contact our Contact Centre on ***OR *** You are welcome to contact us should you experience any service delays. Please ensure that you provide us with a reference number. We apologise for any inconvenience caused on behalf of Nedbank Kind Regards,Client Service Support._____________________________________________
From: *** <***>
Sent: Sunday, 13 October 2019 08:18
To: Client Feedback <***>
Subject: Query - Nedbank Money Feedback - SMITH MBELE : Itumeleng Tuge SMITH MBELE has sent feedback.
User has provided the following feedback:
Type: Complaint
Feedback: Why can't i increase my prepaid limits? This app is just a piece of ****