Pathetic and unapologetic for error made

So over 2-3 weeks ago i was contact by the call centre to offer me a loan, to my surprise i was told that i qualify after doing the application over the phone. I was pushed everyday to go to the branch with my documents in which i did. The consultant that assisted me at the Fordsburg branch took over a week/ 2 weeks to provide feedback, i in return had to call them to get feedback and then was told that it was declined. Firstly, you people called me to offer me the loan, i never wanted your loan in the first place, what you were offering me anyway, i make from my business 3 times more, secondly you are tarnishing my reputation and credit history with you going into my credit profile when i never even asked for this **** loan, its you people that were pushing and forcing me by calling me everyday for this nonsense **** service of a loan only to tell me when i call 3 weeks later that it was declined and never even have to nerve to tell me on what basis!! Why contact me for a loan when you know very well you will decline it??? You people are full of nonsense, i want an apology from your head of department or whoever involved in this process as a businessman, i had to take out time from my business which clearly none of you will pay it back because of you guys pushing me for a loan i never asked for or wanted initially.... I will await your call for that apology, i think the credit ombudsman should also hear about this as its degrading to loyal clients.