Pathetic and Shocking Service

After settling the outstanding balance on my personal loan, requested closure of the account. The failed to saend me the closure letter but continued to make deductions of so called "interests on a ZERO balance"... (What the consultants could not explain)...

I've now been sent from pillar to post (inbetween their internal departments) for the reversal of the money that was deducted from my personnal account... Their excuse of not being able to reverse the amount deducted is that the loan account has been closed....

Very shoddy and underhanded accounting practices... For an institution that large, its quite shocking and pathetic.